Making a vendor selection is no easy task, especially if you want to get it right the first time. So the more information you have, the better your chances of success.
Posts Tagged ‘ivr survey’
IVR As A Service: How To Select An IVR Vendor
August 9th, 2009 
Barnard Crespi 
Posted in Online Business marketing 
Tags: Account Inquiry, Better Your Chances, Business Demands, Business Perspective, Core Business, Credit Card Transactions, Crespi, finance, Flexible Technology, Glove Service, Inquiry System, internet, Investments, ivr, ivr canada, ivr credit card payment, ivr providers, ivr service, ivr services, ivr survey, ivr survey provider, ivr surveys, Ivr System, Legwork, Online Business marketing, Outsourced, Outsourcing Model, Right Decision, Sales Lead Generation, Service Model, Survey Account, Technology C, Vendor Selection, web 
1 Comment »IVR – Improve Your Customers Experience When Calling In To Your IVR?
June 29th, 2009 Barnard Crespi If you really want to make a positive change in the perception your clients have when they call-in to your company’s IVR you have to listen to them carefully. Avoid listening to anecdotal accounts of what is working and what is not working. And stop listening to sales pitches from prospective vendors that read With this NEW IVR you will be able to increase customer satisfaction, and improve productivity. I don’t need 15 years experience in the IVR business to know, that IVR and a positive customer experience are not necessarily in the same sentence.
Posted in Online Business marketing Tags: 1000s, Act, Anecdotal Accounts, Barnard, Budget, business, Crespi, Customer Experience, Customer Satisfaction, finance, Harsh Statement, Holidays, internet, ivr, ivr applications, ivr canada, ivr development, ivr providers, ivr service, ivr services, ivr survey, ivr surveys, marketing, Online Business marketing, Overtime, Perception, Productivity, Prospective Vendors, Sales Pitches, Self Service, Sick Days, technology, web 1 Comment »IVR Solutions for Field Employee Safety
June 29th, 2009 Barnard Crespi For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors, and, in efforts to cut costs from handling calls from customers.
Posted in Online Business marketing Tags: Ahu, Algoma District, Algoma Health Unit, Blind River, Elliot Lake, Employee Safety, finance, Health Organizations, Health Practitioners, iivr, Implementation Results, Industry Applications, Interactive Voice Response, internet, ivr applications, ivr development, ivr marketing, ivr service, ivr services, Ivr Solutions, ivr survey, ivr surveys, marketing, Online Business marketing, Public Health Inspectors, Public Health Nurses, Public Health Services, Recall The Days, Safety Risk, sales, Sault Ste Marie, Staff Safety, telecommunications, Workers Health 1 Comment »IVR Surveys – The secret to Increasing response Rates
June 17th, 2009 Barnard Crespi I recently launched an ask the expert campaign on IVR Surveys, inviting anyone who wanted to participate to submit their questions regarding IVR Surveys. Not surprisingly the most popular question was, How can I increase my survey response rates when using IVR?
IVR For Field Employee Safety
June 15th, 2009 Barnard Crespi For the past few years, IVR implementations have been questioned for poor implementation results, as organizations push the technology to the limit, in efforts to cut costs from handling calls from customers.
Posted in Online Business marketing Tags: Ahu, Algoma District, Algoma Health Unit, Blind River, Crespi, Elliot Lake, Employee Safety, finance, Health Organizations, Health Practitioners, iivr, Implementation Results, Industry Applications, internet, ivr applications, ivr development, ivr marketing, ivr service, ivr services, ivr survey, ivr surveys, marketing, Online Business marketing, Poor Implementation, Public Health Inspectors, Public Health Nurses, Public Health Services, Safety Risk, sales, Sault Ste Marie, Service Coverage, Staff Safety, telecommunications, Workers Health 1 Comment »
