For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors, and, in efforts to cut costs from handling calls from customers.
Posts Tagged ‘Implementation Results’
IVR For Field Employee Safety
June 15th, 2009
Barnard Crespi For the past few years, IVR implementations have been questioned for poor implementation results, as organizations push the technology to the limit, in efforts to cut costs from handling calls from customers.

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